Can't find my purchased keys

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TPW
Posts: 3
Joined: Tue Nov 15, 2022 1:40 pm

Can't find my purchased keys

Post by TPW » Tue Nov 15, 2022 1:51 pm

Hi Condor Community,

I can't find any keys in my condor profile that i've had bought last year.
Is there any problem with my account or something? I still have all Mails about Activation but they dont show up in my Condor profile.

King regards,
TPW

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Bre901
Posts: 1790
Joined: Tue Nov 22, 2016 8:57 pm
Location: Annecy (France)
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Re: Can't find my purchased keys

Post by Bre901 » Tue Nov 15, 2022 2:04 pm

Have you tried this ?
viewtopic.php?f=29&t=20286

If it doesn't work, contact support
CN: MPT — CondorUTill webpage: https://condorutill.fr/

TPW
Posts: 3
Joined: Tue Nov 15, 2022 1:40 pm

Re: Can't find my purchased keys

Post by TPW » Tue Nov 15, 2022 2:23 pm

yeah i tried this but they dont show up unfortunately.
Already contacted the support but still waiting for answer.

TPW
Posts: 3
Joined: Tue Nov 15, 2022 1:40 pm

Re: Can't find my purchased keys

Post by TPW » Sun Nov 20, 2022 11:45 am

^any ideas? The support doesn't reply.

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OXO
Condor Team
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Joined: Mon Feb 13, 2006 1:08 am
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Re: Can't find my purchased keys

Post by OXO » Sun Nov 20, 2022 12:40 pm

Support (me) is away currently.. but I looked at your account and it looks perfect. All your things are there.

Please review the instructions in that link given in this thread and try again. Dont forget to log in with your email, not user name
Chris Wedgwood,
Condor Team

Chema
Posts: 1
Joined: Fri Jan 01, 2021 7:18 pm

Re: Can't find my purchased keys

Post by Chema » Tue Jan 10, 2023 3:44 pm

I have a problem because just one of my five purchases that I have has dissapeared in my purchase history and i can't recovery the license key.
I don't understand why only this one has disappeared and yet the other four appear in my purchase history.
I sended an email to support (whit the payment document) but I don't have reply yet... Do you know how long support takes to answer an email?

Thank you
Chema

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wickid
Posts: 2429
Joined: Mon Dec 04, 2006 7:32 pm
Location: Venlo, NL
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Re: Can't find my purchased keys

Post by wickid » Tue Jan 10, 2023 4:11 pm

Usually OXO replies in a couple of days. He is probably busy with Condor 3 at the moment so support might not always be top of the priority list. But I'm sure he goes through the emails at least a couple of times per week.
PH-1504, KOE

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