(solved) Game crash on landing when trying to access logbook.txt

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requin
Posts: 8
Joined: Sat May 09, 2020 6:35 pm

(solved) Game crash on landing when trying to access logbook.txt

Post by requin » Mon Jul 13, 2020 7:09 pm

Hello,

For about a week now, every time I land my plane, the game crashes immediately with this message:
Avion.LogbookEndFlight at 19:00:55: Cannot create file "C:\Users\requi\Documents\Condor\Pilots\Coolrastaman_Jah\logbook.txt". Access is denied.

I have attached the error log file, hope it helps and please if someone know whats going on I would appreciate,

regards,

r.


********************************
********** 13/07/2020 **********
********************************

*** SETUP ***
-------------
[Graphics]
Mode=1920x1080x32
Fullscreen=1
VerticalSynch=1
TerrainVisibleDistance=4
TerrainMeshQuality=4
TerrainMeshFadeout=2
TreesDensity=4
CloudShadows=1
LensFlares=1
EnvironmentMapping=1
DisplayMode=FullscreenEmulation
Numerator=23976
Denominator=1000
MSAACount=3
MSAAQuality=0
ObjectsLOD=4
TexturesLOD=2
CanopyReflections=1
VROculusRift=0
VRRenderMirror=0
VRDepthPerceptionFactor=100
Monitor0ID=0
Monitor0FiOffset=0
MonitorCount=1
[Sound]
MasterVolume=10
MusicVolume=0
EffectsVolume=10
VarioVolume=3
VarioOffWhenNegative=0
Sound=1
3DSound=1
[Input]
ForceFeedback=0
AutoRudder=0
ReverseRudder=0
StickTrim=0
MouseLook=1
LeftButtonForMouseLook=1
AileronsNonLinearity=0
AileronsRatio=10
ElevatorNonLinearity=0
ElevatorRatio=10
RudderNonLinearity=4
RudderRatio=10
StickForceSimulation=4
PedalsForceSimulation=4
ViewSmoothing=3
StickCenterWithHandOff=1
VerticalViewCenter=0
[Network]
IconsColor=0
IconsIncludePlaneType=0
[Options]
Units=0
AltimeterSetting=0
VarioTimeConstant=0
EVarioTimeConstant=1
AveragerTimeConstant=3
AutoViewPanning=4
ScreenShotType=0
NMEAEnable=0
NMEAPort=COM1
DefaultFOV=80
SmokeRealistic=1
SmokeColor=2

*** FLIGHT PLAN ***
-------------------
[Version]
Condor version=2130

[Task]
Landscape=Slovenia2
Count=2
TPName0=AJDOVSCINA
TPPosX0=202765.40625
TPPosY0=41802.81640625
TPPosZ0=117
TPAirport0=1
TPSectorType0=0
TPRadius0=3000
TPAngle0=90
TPAltitude0=1500
TPWidth0=0
TPHeight0=10000
TPAzimuth0=0
TPName1=NewTP
TPPosX1=200340
TPPosY1=44460
TPPosZ1=774
TPAirport1=0
TPSectorType1=0
TPRadius1=3000
TPAngle1=90
TPAltitude1=1500
TPWidth1=0
TPHeight1=10000
TPAzimuth1=0
PZCount=0

[Weather]
WindDir=237.528823852539
WindSpeed=6.22945976257324
WindUpperSpeed=5.55555534362793
WindDirVariation=2
WindSpeedVariation=1
WindTurbulence=2
ThermalsTemp=30.5602111816406
ThermalsTempVariation=1
ThermalsDew=8.30360317230225
ThermalsStrength=3
ThermalsStrengthVariation=3
ThermalsInversionheight=3345.66064453125
ThermalsWidth=2
ThermalsWidthVariation=2
ThermalsActivity=4
ThermalsTurbulence=1
ThermalsFlatsActivity=2
ThermalsStreeting=3
WavesStability=0
WavesMoisture=0
HighCloudsCoverage=3
Pressure=1000.15826416016
WeatherPreset=0
RandomizeWeatherOnEachFlight=0

[Plane]
Class=All
Name=ASW20
Skin=Default
Water=0
FixedMass=0
CGBias=0

[GameOptions]
StartTime=12
StartTimeWindow=0
RaceStartDelay=0.16666667163372
TaskDate=44003
IconsVisibleRange=10
ThermalHelpersRange=0
TurnpointHelpersRange=0
AllowPDA=1
AllowRealtimeScoring=0
AllowExternalView=1
AllowPadlockView=1
AllowSmoke=0
AllowPlaneRecovery=1
AllowHeightRecovery=1
AllowMidairCollisionRecovery=0
PenaltyCloudFlying=200
PenaltyPlaneRecovery=0
PenaltyHeightRecovery=200
PenaltyWrongWindowEnterance=0
PenaltyWindowCollision=0
PenaltyPenaltyZoneEnterance=0
PenaltyThermalHelpers=0
RandSeed=-86402871
StartType=2
StartHeight=150
BreakProb=0
RopeLength=50
MaxTeams=0
AcroFlight=0

[Description]
Text=


* ERROR LOG *
-------------
CONDOR LOG STARTED AT 18:59:47
Condor version: 2130
Creating splash screen.
Loading cursors.
Loading fonts.
Creating controlers.
Creating client.
Creating replay.
Creating flighttrack.
Loading GUI skins.
Loading skin hash list.
Checking skin hash list.
Saving skin hash list.
Reading language.
Writing installdir.
Reading lastplayer.
Reading defaultlandscape.
Loading Setup.
Destroying splash screen.

ENTERING FLIGHTPLANNER.

STARTING FREE FLIGHT SIMULATION AT 18:59:58.
Debug mode: False, False.
Creating window.
0: NVIDIA GeForce GTX 1660 Ti.
VIDEO RAM: 3072.0 Mb.
1: Microsoft Basic Render Driver.
VIDEO RAM: 0.0 Mb.
SELECTED: NVIDIA GeForce GTX 1660 Ti.
VIDEO RAM: 3072.0 Mb.
Monitor: \\.\DISPLAY1.
Left: 0.
Right: 1920.
Top: 0.
Bottom: 1080.
Attached to desktop: True.
Initializing DirectX 11 framework.
Window size: 1920 x 1080.
Created D3D11 Device.
Created Swap Chain.
Created RenderTarget View.
Created DepthStencil Texture.
Created DepthStencil View.
Created DepthStencil ShaderResourceView.
Created 1 swap chains.
Finished initializing DirectX 11.
Creating game objects.
Initializing controlers.
Force feedback not initialized.
Initializing TrackIR.
NPClient location: C:\Program Files (x86)\NaturalPoint\TrackIR5\NPClient.dll.
Init_TrackIR_Dll OK.
NP_RegisterWindowHandle OK.
NP_QueryVersion OK.
NP_RegisterProgramProfileID OK.
NP_RequestData OK.
NP_StopCursor OK.
NP_StartDataTransmission OK.
TrackIR initialized. Version detected: 5.
Creating Scene.
Creating HUD.
Creating Sound.
Loading sounds.
Creating Flightcomp.
Loading polar data.
Creating UDP.
Loading turnpoints.
Creating home airfield.
Creating Ghosts.
Creating Avion.
Creating Cameras.
Creating World.
Creating Land.
Creating Ground objects.
Creating Sun.
Creating Sky.
Creating Wind.
Creating Thermals.
Creating High Clouds.
Creating Middle Clouds.
Creating Turbulence.
Creating CloudFog.
Creating LiftHelp.
Creating TaskHelpers.
Creating Airports.
Creating CloudShadows.
Initializing Sun.
Initializing Airports.
Computing coarseHeightMap.
Caching terrain.
Tesselating Land.
TaskHelpers AfterTesselate.
Airports AfterTesselate.
Initializing Thermals.
HighClouds AfterRefresh.
Initializing middle clouds.
Initializing cloud shadows.
Initializing Avion.
Loading Avion.PlaneData from ASW20.
Creating Avion.Water.
Creating Avion.Wheelsmoke.
Creating Avion.Smoke.
Creating Avion.GeometryIE.
Creating Avion.GeometryS.
Creating Avion.Skin.
Creating Avion.PolarData.
Creating Avion.FusPolarData.
Creating Avion.Stress.
Creating Avion.Damage.
Creating Avion.Flex.
Creating Avion.RCN.
Creating Avion.Panel.
Creating Avion.Pilot.
Preparing for start.
Initializing Cameras.
Initializing FlightTrack.
Initializing FlightComp.
Initializing GroundObjects.
Initializing timer.
Aquiring controlers.

ENTERED SIMULATION AT 19:00:12.
Avion.LogbookEndFlight at 19:00:55: Cannot create file "C:\Users\requi\Documents\Condor\Pilots\Coolrastaman_Jah\logbook.txt". Access is denied.
Last edited by requin on Tue Jul 14, 2020 5:14 pm, edited 1 time in total.

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dgtfer
Posts: 366
Joined: Mon Nov 19, 2007 9:49 am
Location: Marseille - france

Re: Game crash on landing when trying to access logbook.txt

Post by dgtfer » Mon Jul 13, 2020 7:18 pm

Probably a pb with your firewall.
try to deactivate your antivirus and firewall.
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OXO
Condor Team
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Re: Game crash on landing when trying to access logbook.txt

Post by OXO » Mon Jul 13, 2020 9:41 pm

Or windows anti ransom ware
Chris Wedgwood,
Condor Team

requin
Posts: 8
Joined: Sat May 09, 2020 6:35 pm

Re: Game crash on landing when trying to access logbook.txt

Post by requin » Tue Jul 14, 2020 5:13 pm

Yes thank you, for some reason AVG decided to block condor.exe from writing in //documents all sorted.

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ybuqc
Posts: 608
Joined: Sat Oct 14, 2006 11:41 pm
Location: France

Re: (solved) Game crash on landing when trying to access logbook.txt

Post by ybuqc » Wed Sep 23, 2020 9:48 pm

Thanks for the report: same problem, same solution !
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KGB
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Re: (solved) Game crash on landing when trying to access logbook.txt

Post by KGB » Sat Oct 31, 2020 5:30 pm

Thanks ! Same issue with Avast. An exception to be added on the Condor.exe

DanD
Posts: 164
Joined: Mon Dec 31, 2007 11:58 pm
Location: Kanata(Ottawa), Canada

Re: (solved) Game crash on landing when trying to access logbook.txt

Post by DanD » Tue Nov 17, 2020 3:21 pm

Same issue. Exceptions created in AVG for the Condor folders in C and documents. Restarted. No change in behaviour, still Condor BSOD on end of landing roll.
- reinstalled both Patch 2.1.5 and Hangar 16, no change.
- tried several sceneries including Slovenia2, no change.
- tried online and offline, no change.
- i7-7700k, Radeon RX5600XT 6 GB, 16 GB RAM.

I run a club weekly task; last week, first of the post-real life Condor season. Two pilots (of seven) had complete computer crashes, and three had Condor 2 blue screens on end of landing roll.

I have e-mailed support four times, with the original error log, and screen shots; and three other e-mails with added detail as I troubleshoot. No response to any so far.

I am about to go downstairs and do a full reinstall of Condor, then updating to latest patch and Hangar. I will report back here (and by e-mail to support).

This is the first time I've had anything like this (Condor 1 from 2006, Condor 2 from announcement).

Cheers
Dan
2D
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Paul_UK
Posts: 434
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Location: Southampton, UK

Re: (solved) Game crash on landing when trying to access logbook.txt

Post by Paul_UK » Tue Nov 17, 2020 4:00 pm

With most anti-virus you can assign directories it will not scan / have any effect over.

It's one of the first things I do for Condor after install. I set my anti-virus so it will ignore any going ons in the Condor install directory. This will also help with load times and freezes due to scenery distance updates whilst flying in game. Yes there is a small risk if something nasty were to make it into the Condor install file however I rely on my AV to tell me it has found a nasty when running an update etc which the nasty will have originated from.
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2018 - Silver Badge complete - Forgot I could claim for the 100km diploma flying an out and return :oops:
2019 - Get up to speed and aim for a 300km task?! maybe.....

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wickid
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Re: (solved) Game crash on landing when trying to access logbook.txt

Post by wickid » Tue Nov 17, 2020 4:24 pm

logbook.txt is stored in mydocuments. If your virusscanner blocks condor.exe from writing in that folder it will bluescreen on landing as it tries to write the flighttime to your logbook when you come to a stop.
PH-1504, KOE
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DanD
Posts: 164
Joined: Mon Dec 31, 2007 11:58 pm
Location: Kanata(Ottawa), Canada

Re: (solved) Game crash on landing when trying to access logbook.txt

Post by DanD » Tue Nov 17, 2020 5:38 pm

I have made antivirus exceptions to both the Documents folder, and the Condor 2 folder on the C: drive, and it still blue-screens on landing. Pic of the exceptions here:
Daly_Condor2snag_AVGexceptions.jpg
I don't know why there is also a logbook in the Condor2 folder.

Thank you for the quick response.

I have also allowed Condor access through the Windows Firewall. I see something in App & browser control called "Check apps and files" with "Microsoft Defender SmartScreen" that 'checks for unrecognized apps and files from the web'. I will try turning it off and report back.
[update 10 mins later] - Turning of "ms defender smartscreen" doesn't help, still crashes.

I will have lunch and reinstall Condor 2.

I've flown Condor since 2006 and C2 since it came out without any issue. This is bothersome...
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Paul_UK
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Re: (solved) Game crash on landing when trying to access logbook.txt

Post by Paul_UK » Tue Nov 17, 2020 8:47 pm

Add your whole condor directory too, see if that helps as so:
Exclude.JPG
You do not have the required permissions to view the files attached to this post.
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2018 - Silver Badge complete - Forgot I could claim for the 100km diploma flying an out and return :oops:
2019 - Get up to speed and aim for a 300km task?! maybe.....

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EDB
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Re: (solved) Game crash on landing when trying to access logbook.txt

Post by EDB » Tue Nov 17, 2020 11:18 pm

Rename the Logbook (in ..\Documents\Condor\Pilots\YOURPILOTNAME) and try again.
Condor2 Landscapes : Nephi (U14) for Condor2 and Boulder (KBDU) for Condor2 - Early Access.
Condor Skins : Team the Netherlands 5.3 and Dutch Nationals 14.10

DanD
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Re: (solved) Game crash on landing when trying to access logbook.txt

Post by DanD » Wed Nov 18, 2020 7:41 pm

@Paul and EDB - this fixed it, no bluescreen. Thank you!!!!
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Ezepilot
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Re: (solved) Game crash on landing when trying to access logbook.txt

Post by Ezepilot » Sun Nov 22, 2020 5:50 am

Same problem here!!!
I was just going to ask the same thing.
Thanks for this solution work great.
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OXO
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Re: (solved) Game crash on landing when trying to access logbook.txt

Post by OXO » Sun Nov 22, 2020 1:44 pm

What’s causing the pilot name to be wrong?
Chris Wedgwood,
Condor Team

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