Unable to retrieve Licence key

Moderators: Uros, Tom, OXO

Post Reply
Discus_Dave
Posts: 3
Joined: Sat Apr 23, 2022 7:26 am

Unable to retrieve Licence key

Post by Discus_Dave » Wed Aug 10, 2022 7:04 am

Hi All,
I've followed the procedures listed in the forum to retrieve my licence key but am going round in circles....I've already sent screenshots of the original licence key that I received on sign up back in April - the key's not recognised...So I looked in purchase history and there's no record of me having purchased anything in the first instance...I've changed my e mail address and again, nothing in my purchase history...I've followed all the steps mentioned in the forum and am getting absolutely nowhere...please help as I'm getting a little frustrated and would dearly love to get airborne ASAP

Thanks
Dave

User avatar
OXO
Condor Team
Posts: 6360
Joined: Mon Feb 13, 2006 1:08 am
Location: France 42
Contact:

Re: Unable to retrieve Licence key

Post by OXO » Wed Aug 10, 2022 8:03 pm

Did you buy from our website?

Maybe you bought from condorworld.eu or cumulus soaring?
Chris Wedgwood,
Condor Team

Discus_Dave
Posts: 3
Joined: Sat Apr 23, 2022 7:26 am

Re: Unable to retrieve Licence key

Post by Discus_Dave » Sat Aug 13, 2022 8:08 am

Hi Chris
Problem solved....After I was totally convinced that I had deleted the original purchase E mail, I've since found it and all is good in the World again....the only thing I'm still baffled about is that there are no details with regards to my purchase even though I bought my licence key on the 1st of April this year via the website.....

User avatar
OXO
Condor Team
Posts: 6360
Joined: Mon Feb 13, 2006 1:08 am
Location: France 42
Contact:

Re: Unable to retrieve Licence key

Post by OXO » Sat Aug 13, 2022 8:41 am

contact us on the support email is preferred. support@condorsoaring.com
Chris Wedgwood,
Condor Team

Post Reply