support reaction time

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Stefan Beach
Posts: 12
Joined: Sun Jul 31, 2016 7:08 pm

support reaction time

Post by Stefan Beach » Thu Jun 03, 2021 4:17 pm

I have a serious problem with the licencencing of Condor2.
I wrote an email to sales@condorsoaring.com and after 6 days I have still not got an answer.
Does anybody know what the the normal reaction time of the support is?

Thanks for your answers in advance.

Stefan Beach (SCR)

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JShieck
Posts: 203
Joined: Wed Jan 31, 2018 6:08 pm

Re: support reaction time

Post by JShieck » Thu Jun 03, 2021 4:44 pm

Your problem is already known:
viewtopic.php?f=29&t=20715#p175751

However I don't know whether this e-mail adress is still used by the devs.

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EDB
Posts: 1575
Joined: Mon Oct 31, 2011 1:17 am
Location: The Netherlands, Europe Continent, Earth Planet, Milky Way Galaxy, Virgo Super Cluster

Re: support reaction time

Post by EDB » Fri Jun 04, 2021 2:31 pm

They are very busy.
Be patient... They will answer.

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wickid
Posts: 2429
Joined: Mon Dec 04, 2006 7:32 pm
Location: Venlo, NL
Contact:

Re: support reaction time

Post by wickid » Fri Jun 04, 2021 4:01 pm

JShieck wrote:
Thu Jun 03, 2021 4:44 pm
Your problem is already known:
viewtopic.php?f=29&t=20715#p175751

However I don't know whether this e-mail adress is still used by the devs.
Yes, email is monitored and OXO is aware as EDB says.
PH-1504, KOE

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wickid
Posts: 2429
Joined: Mon Dec 04, 2006 7:32 pm
Location: Venlo, NL
Contact:

Re: support reaction time

Post by wickid » Tue Jun 08, 2021 2:42 pm

Stefan Beach wrote:
Thu Jun 03, 2021 4:17 pm
I have a serious problem with the licencencing of Condor2.
I wrote an email to sales@condorsoaring.com and after 6 days I have still not got an answer.
Does anybody know what the the normal reaction time of the support is?

Thanks for your answers in advance.

Stefan Beach (SCR)
viewtopic.php?f=29&t=20715#p175795
PH-1504, KOE

Stefan Beach
Posts: 12
Joined: Sun Jul 31, 2016 7:08 pm

Re: support reaction time

Post by Stefan Beach » Thu Jun 10, 2021 7:31 pm

Thank you OXO,
Condor is running again!
:D :D :D

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